No Returns Policy

Thank you for shopping with us. Please note that all sales are final, and we do not accept returns or exchanges. By placing an order on our website, you agree to the following terms:

1. No Returns: Due to the nature of our products, we do not offer returns or refunds once an order has been processed.
2. Defective or Damaged Items: If you receive an item that is defective or damaged, please contact our customer support team within 24 days of receiving your order. We will review your case and, if applicable, provide a replacement.
3. Order Cancellation: Orders cannot be cancelled once they have been processed. Please ensure your order details are correct before completing your purchase.

How to Care for Your Frame

Proper care can help keep your frame looking beautiful for years to come. Here are some simple tips:

1. Dust Regularly: Use a soft, dry cloth to gently dust the frame and glass, avoiding excessive pressure
2. Avoid Moisture: Keep frames in a dry location and avoid exposure to high humidity or direct water contact, which can damage both the frame and artwork.
3. Direct Sunlight: Limit exposure to direct sunlight to prevent fading or discoloration of the frame and any artwork inside. Choose a display spot with low to moderate light.
4. Use Gentle Cleaners: If necessary, lightly wipe the glass with a damp, soft cloth. Avoid harsh chemicals or abrasive cleaners, as they can damage the frame’s finish.
5. Handle with Care: When moving or adjusting, hold the frame by both sides to avoid stressing any corners or joints. Avoid holding by the top edge only, as this can strain the frame.

If you have any questions about our policy, please feel free to reach out to our customer service team via email info@valuefamilytree.com

Shipping

Once payment is received and the order is produced, our shipping partners take the greatest care and speed to ensure that your frame is delivered to you within 7 – 10 working days.